Customer effort Customer emotions Feedback industry standards 
Call Journey
OCTOBER 20, 2018
Goodbye” there are thousands of words and phrases, which contain information about customer emotions, agent performance, company processes and products. When analyzed, contact center conversations constitute the ultimate source of knowledge about the customers. Agent Sentiment and Emotion. What makes customers unhappy?
Lumoa
FEBRUARY 9, 2023
Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.
Expert insights. Personalized for you.
45 
Let's personalize your content