CSM Magazine

NOVEMBER 2, 2023

. “Helping agents master the skills necessary to solve complex problems and deliver superior empathetic experiences will bolster the value Foundever delivers to brands that strive to improve the ever-important human aspects of outstanding customer experiences.”

Customer Experience 52

Customer Experience Coaching Telecommunications First call resolution 52

Call Experts

JULY 27, 2023

From improving response times to providing personalized interactions, a call center can be a game-changer for organizations looking to elevate their customer service and thrive in today’s competitive landscape. That’s why the customer service call center has emerged as a crucial component for enhancing business success.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

Fonolo

JUNE 27, 2019

Open enrollment is one of the busiest and most stressful times of the year for healthcare insurance providers and consumers alike. In fact, many healthcare insurers start planning for open enrollment the minute the last season has come to a close. They are bound to have questions for call center agents. Offer a Call-Back.

Call Center 57

Call Center Healthcare Self service First call resolution 57

JustCall

AUGUST 21, 2020

Medical call centers have ramped up the patient-provider relationship in the healthcare industry. hospitals employ call centers for a variety of purposes and that number is steadily increasing. Setting up a healthcare call center is the need of the hour. So, here's how you set up a medical call center.

Call Center 52

Call Center call center software Healthcare Abandon rate 52

NobelBiz

JULY 4, 2023

These summaries provide insights into customer needs, preferences, and pain points, enabling agents to personalize their approach and deliver a more tailored experience. With these powerful tools, agents can enhance efficiency, improve first-call resolution rates, and ultimately foster stronger customer relationships.

Call Center 52

Call Center Contact Center First call resolution Construction 52

JustCall

APRIL 27, 2020

Meanwhile, concerns about claims on healthcare and travel insurance were also rising. What could be worse is leaving the clients and customers in a state of looming uncertainty as we move to WFH. Developing a customer-centric contact strategy was the main goal.

Interactive Voice Response 86

Interactive Voice Response CRM Average Handle Time Sales 86

JustCall

APRIL 27, 2020

Meanwhile, concerns about claims on healthcare and travel insurance were also rising. What could be worse is leaving the clients and customers in a state of looming uncertainty as we move to WFH. Developing a customer-centric contact strategy was the main goal.

Interactive Voice Response 52

Interactive Voice Response CRM Average Handle Time Sales 52