Beyond Philosophy

SEPTEMBER 5, 2014

Be sure to notice many of the little things that your team does right and mention them out loud, whether you say it at a meeting, email them directly or even write them a handwritten note. Not only that, employee engagement is a key aspect for the Customer Experience. View our books on Customer Experience here.

Employee engagement 199

Employee engagement Customer emotions Customer centricity Customer Experience 199

Beyond Philosophy

SEPTEMBER 5, 2014

Be sure to notice many of the little things that your team does right and mention them out loud, whether you say it at a meeting, email them directly or even write them a handwritten note. Not only that, employee engagement is a key aspect for the Customer Experience. View our books on Customer Experience here.

Employee engagement 150

Employee engagement Customer emotions Customer centricity Customer Experience 150

Lumoa

FEBRUARY 6, 2018

Short termism is mostly the result of a product-centric and “numbers focused” culture, which inevitably results in a “race to the bottom”. Customer centricity is the answer, backed with a credible customer profitability lens that gives an alternative view to traditional product sales/market share KPIs.

Customer Experience 129

Customer Experience Customer centricity Education Consulting 129

Lumoa

OCTOBER 31, 2018

As more industries continue to be disrupted by smaller, more agile, niche specialists who are better able to meet the needs and expectations of customers, larger, legacy businesses are at serious risk of losing relevance with their customers and potentially ceasing to exist. Never underestimate the customers expectation in CX.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Customer-Centricity Customer centricity refers to customer-oriented culture in the company.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

ProProfs Blog

DECEMBER 17, 2021

UserVoice is another in-app feedback tool that enables you to capture, track and organize customer feedback within the mobile app or website. Powerful Customer Feedback analytics makes it a better choice for collecting feedback for product launches, beta testing, building a customer-centric strategy, and internal feedback. .

Feedback 78

Feedback Surveys APIs Customer centricity 78

Beyond Philosophy

JUNE 20, 2015

Analysis identified these as the most critical steps to reduce the percentage of neutral or negative customers. In order for the company to protect and build bonding levels, our counsel was that the organization must continue to find innovative ways to meet the emerging needs of its customers.

B2C 257

B2C B2B Metrics Entertainment 257