customer-centric-netflix-letter 
360Connext
OCTOBER 16, 2017
Netflix recently made news with their amazingly funny and warm cease and desist letter to fans of the show Stranger Things. While the intent of the letter was still clear, and technically a request from the legal team, the tone of the letter is what got people talking. Take a look at how Netflix did that.
360Connext
OCTOBER 16, 2017
Netflix recently made news with their amazingly funny and warm cease and desist letter to fans of the show Stranger Things. While the intent of the letter was still clear, and technically a request from the legal team, the tone of the letter is what got people talking. Take a look at how Netflix did that.
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360Connext
OCTOBER 16, 2017
Netflix recently made news with their amazingly funny and warm cease and desist letter to fans of the show Stranger Things. While the intent of the letter was still clear, and technically a request from the legal team, the tone of the letter is what got people talking. Take a look at how Netflix did that.
Vonage
JULY 3, 2018
There’s no question that customer success impacts today’s businesses. We know that unhappy customers will not only take their business elsewhere, they will share bad experiences with friends, family, and colleagues, on social media and with anyone else who will listen. I want to understand customer spend over time.
C Space
SEPTEMBER 21, 2020
On’s goal is to achieve total circularity by creating new sneakers from the pairs customers send back. sneaker subscription, which lets customers swap out their current shoes for new ones as often as they’d like, ensures On will receive enough sneaker returns to make circularity feasible.
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