How to Measure the Return On Investment (ROI) of Your Contact Center Solution?
NobelBiz
MARCH 23, 2022
Customer Retention Rate : This figure reflects the number of customers you have been able to retain in all your campaigns. To calculate it, you deduct the number of lost customers from the number of converted customers. Upsell Revenues : Generated by your existing clients who opt for several of your offers or services.
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