Playvox

AUGUST 25, 2022

All these singular actions can negatively impact service level metrics and the customer experience. There are a couple of different ways to help customer service agents understand the ways each of them can positively or negatively impact service levels. What was the effect on service?

Personalization 85

Personalization Management Schedule adherence Average Handle Time 85

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. At a leader level, do they feel like there are unclear/changing priorities? She even includes several exercises in the book. From Erica Marois: I like Karin Hurt’s Book Winning Well.

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

JustCall

MARCH 6, 2023

The customer care experience of a call center boosts not only loyalty and engagement but also promotes sales. They have to manage customer requests all day long with understanding, empathy, and skill. Customer service levels rise because motivated agents try harder to perform well.

Call Center 52

Call Center Gamification Metrics Upselling 52

Real Blue Sky

SEPTEMBER 12, 2023

This approach offers businesses a way to elevate their customer service operations, ensuring consistency, efficiency, and excellence. The Challenges of In-House Customer Care Navigating in-house customer care can feel like a never-ending maze of challenges.

outsourcing 105

outsourcing Management Customer Service Contact Center 105

Real Blue Sky

SEPTEMBER 12, 2023

This approach offers businesses a way to elevate their customer service operations, ensuring consistency, efficiency, and excellence. The Challenges of In-House Customer Care Navigating in-house customer care can feel like a never-ending maze of challenges.

outsourcing 52

outsourcing Management Customer Service Contact Center 52

Real Blue Sky

SEPTEMBER 12, 2023

This approach offers businesses a way to elevate their customer service operations, ensuring consistency, efficiency, and excellence. The Challenges of In-House Customer Care Navigating in-house customer care can feel like a never-ending maze of challenges.

outsourcing 52

outsourcing Management Customer Service Contact Center 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

These businesses strive to identify what their customers want, and do their utmost to fulfill their needs, wants and requirements with the products and services that they offer. These businesses also excel in customer-care and after-sales service.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56