Customer Care Exercises Schedule adherence Service level 
Playvox
AUGUST 25, 2022
Another person may not adhere to scheduled breaks or lunches. All these singular actions can negatively impact service level metrics and the customer experience. There are a couple of different ways to help customer service agents understand the ways each of them can positively or negatively impact service levels.
CX Accelerator
DECEMBER 31, 2018
Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. At a leader level, do they feel like there are unclear/changing priorities? Mary generally has good schedule adherence, time management, and can be trusted to stay on task and get stuff done.
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