Customer Care Customer Support Multi-channel support Study 
ProProfs Blog
JUNE 26, 2020
It’s not just great communication skills that make a customer support operator great at their job. 62% of customers say that a representative’s knowledge and resourcefulness play a key role in creating a good experience. To help you get started, we’ve prepared a small customer support glossary below.
Kayako
DECEMBER 31, 2015
This year, we’ve seen the customer support community continue to grow, with small tribes setting up all over the internet and producing great support content. 2015 saw the support community talk a lot about making things easier for the customer through both customer experience and communication.
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Revation Systems
JANUARY 12, 2018
In the increasingly tech-savvy world various industries find themselves in, these tools are crucial to maintaining customer engagement and satisfaction. According to an Ovum study , just two years ago 25 percent of consumers reported to use 1 to 2 channels when seeking customer care, and 52 percent of consumers used 3 or 4 channels.
Global Response
FEBRUARY 13, 2022
Still others may argue that an online presence, or a memorable brand, or any number of other factors is the best way to engage and retain customers. According to the customers themselves, though, studies have shown that customers who receive good customer care are 3.5x more likely to make repeat purchases.
Select VoiceCom Blog
MARCH 16, 2023
What is E-Commerce Customer Service? E-commerce customer service is when businesses provide customer service to consumers purchasing from online stores. With this particular type of customer service, businesses take out customers’ long wait times to get the assistance or response they need for their purchase.
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