Customer Care Customer Service Multi-channel support Strategy 
Select VoiceCom Blog
MARCH 16, 2023
Customer service impacts new and existing customers, heavily affecting your business sales. What better way to showcase your unique selling proposition than by offering superb customer service? However, as the world changes, so do standard customer service strategies. million in 2020.
ProProfs Blog
JUNE 26, 2020
That means being consistent at learning and acquiring knowledge can help you shape a customer’s journey better. Learn the commonly used customer service and support lingo. To help you get started, we’ve prepared a small customer support glossary below. Customer Delight. Customer Experience.
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CSM Magazine
AUGUST 22, 2019
In an era of rapid automation and technological advances it can be easy to lose track of what customer service really means. As brands we need to ensure we are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale.
CSM Magazine
JUNE 7, 2023
For MSG+, Harte Hanks is building a customer experience infrastructure and providing trained customer support agents to support the entire customer journey, from answering pre-sale questions to providing post-sale customer and technical support.
Real Blue Sky
MARCH 6, 2023
Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services.
Brad Cleveland Blog
JANUARY 8, 2020
GM, America’s largest automobile manufacturer, has more than 17 million social brand mentions and engages in more than 400,000 customer care conversations each year. GM set (and met) two aggressive goals to support their customer-centric vision. Goal 1: Deliver on today’s customer expectations.
Brad Cleveland Blog
JANUARY 8, 2020
GM, America’s largest automobile manufacturer, has more than 17 million social brand mentions and engages in more than 400,000 customer care conversations each year. GM set (and met) two aggressive goals to support their customer-centric vision.
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