ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer lifetime value (CLV) — profitability of customers’ cumulative purchases. Lynn Hunsaker.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

Totango

NOVEMBER 5, 2021

Also, something that makes our team unique is that we have a team of about four or five people who focus on the journey map and the lifecycle management of the customer. So, that team is kind of like the architect who designs the journey for the customer. TC : Yes, definitely. We didn’t use any special tool.

Journey mapping 111

Journey mapping Accountability Marketing Metrics 111

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer lifetime value (CLV) — profitability of customers’ cumulative purchases. Lynn Hunsaker.

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

Totango

NOVEMBER 5, 2021

Also, something that makes our team unique is that we have a team of about four or five people who focus on the journey map and the lifecycle management of the customer. So, that team is kind of like the architect who designs the journey for the customer. TC : Yes, definitely. We didn’t use any special tool.

Journey mapping 85

Journey mapping Accountability Marketing Metrics 85

Totango

NOVEMBER 5, 2021

Also, something that makes our team unique is that we have a team of about four or five people who focus on the journey map and the lifecycle management of the customer. So, that team is kind of like the architect who designs the journey for the customer. TC : Yes, definitely. We didn’t use any special tool.

Journey mapping 62

Journey mapping Accountability Marketing Metrics 62

Interactions

AUGUST 20, 2020

The Next Wave of Customer Expectations. Fast and efficient service has always been a top pillar of great customer care. And customers still expect to get service immediately–long queues result in frustrated and upset customers. Incorporating your brand’s voice into your customer care strategy is crucial.

Journey mapping 71

Journey mapping Self service Customer Care Marketing 71

SmartKarrot

DECEMBER 2, 2020

What packs a definite punch is the embracement of women in all of the work affairs. Women in customer success are taking over the town and converting every milestone which was once considered as surreal. Annette Franz, CEO, and Founder, CX Journey Inc. On that note, our ideologies too have molded over the years.

Journey mapping 17

Journey mapping SaaS Customer retention Contact Center 17