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Remove Customer advocacy Remove Personalization Remove Service level Related Topics
Technical Support Journey mapping Metrics Accountability Scripts SaaS Coaching Chatbots CRM Consulting More Related Topics >
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Jul 14 – Customer Success Jobs

SmartKarrot

JULY 14, 2021

Maintain weekly schedule for the customer support team and PTO requests. Provide top-tier support for GoShare’s three core customer segments enterprise businesses, consumer, and contracted drivers. Establish service levels and requirements for the department. This is a “player/coach” role by design.

Customer advocacy 10
Customer advocacy Technical Support Finance Consulting 10
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Four steps to build a digital customer success strategy from scratch

ChurnZero

JUNE 27, 2023

Objective internal: Product usage, degree of utilization, engagement with high-value features, support tickets and service level agreement (SLA) concerns. Subjective external: NPS, customer satisfaction scores (CSAT), customer advocacy and perceived return on investment (ROI).

Journey mapping 52
Journey mapping SaaS Customer advocacy Finance 52
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