What Does the Growth of Advocacy Mean For Customer Success Teams?
ClientSuccess
OCTOBER 22, 2019
As a CSM or customer success team manager, you’ve probably heard the term ‘customer advocacy’ tossed around a time or two. There’s no denying that this customer engagement trend is here to stay. Although they are true champions of your brand and your product, advocates are definitely shaking things up in the CSM world. .
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