Hodusoft

SEPTEMBER 14, 2021

HoduCC Named Best Telemarketing Software By Digital Dot com. Little did we know five years back, when HoduSoft started its journey that we will become part of the growth stories of the most enterprising companies in the world. Telemarketing has become quintessential for companies to reach their prospects and existing customers. . “We

Telemarketing 98

Telemarketing Contact center software Call Logging CRM 98

Quality Contact Solutions

DECEMBER 31, 1969

Note: When we use the term outbound telemarketing , we’re talking about placing cold calls to prospects to set business to business appointments. Clients are hesitant to lose control of one of the most important elements of their marketing and sales operation: setting appointments for their inside sales staff.

Telemarketing 58

Telemarketing Sales Scripts outsourcing 58

Quality Contact Solutions

DECEMBER 31, 1969

It’s A-L-I-V-E (queue creepy music), outbound telemarketing is A-L-I-V-E (end creepy music)! Outbound telemarketing is an untapped resource that should be used more. When it comes to sales, I feel like I’ve kind of seen it all. You expect me to find new business, maintain my current customers AND upsell?”. Yeah right.

Telemarketing 64

Telemarketing outsourcing Sales Morale 64

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? These strategic touch points hold the potential to greatly influence customer satisfaction, lead generation and overall success story of a company. Why Are Call Center Campaigns Important?

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

NobelBiz

SEPTEMBER 12, 2023

It delves into agent-customer interactions, revealing both the quantity and quality of these engagements. Understanding the Average Talk Time metric Average Talk Time represents the actual duration an agent spends conversing with a customer. A lower ATT typically indicates quicker issue resolution and streamlined customer service.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

Stratifyd

MAY 30, 2019

Think about the last time you called in to a customer support line for help. Long story short: It took five separate calls to Amazon’s customer support team over a three-day period to get a new one. With that being said, contact centers play an influential role in customer retention strategies. I sure do. Tone of Voice.

Analytics 40

Analytics Telemarketing Contact Center Metrics 40

JustCall

MARCH 23, 2023

There is a simple connection between a customer and a business; communication forms a crucial part of this correlation. But what if your customers out-balance your resources? Could you risk ineffective customer service? It enables your customers to resolve their issues without interacting with any agent.

Interactive Voice Response 98

Interactive Voice Response Self service Abandon rate Telemarketing 98