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What skills do customer success professionals need in 2024?

ChurnZero

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. Businesses are realizing the strategic value of customer education in driving product adoption, improving customer success KPIs, and reducing churn.

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Nov 08 – Customer Success Jobs 

SmartKarrot

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Apply here: [link]. Recruit, hire, mentor and coach Customer Success team members.