CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! Yet, success remained elusive.

SaaS 52

SaaS Customer retention Metrics B2B 52

ChurnZero

AUGUST 14, 2020

Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If Solicit feedback to measure customer sentiment toward your product or business.

CRM 87

CRM Finance Upselling Accountability 87

Netomi

JANUARY 5, 2022

Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JivoChat

MARCH 29, 2022

A webinar, also known as a web seminar, is a live online presentation or conference. Webinars are very popular among B2B and SaaS (software as a service) companies. Customer onboarding is a fundamental step to conquering customer loyalty when we are talking about SaaS companies. What is a Webinar? Onboarding and Retention.

Education 75

Education Surveys SaaS Personalization 75