ViiBE Blog

MAY 13, 2021

Customer satisfaction is a crucial metric and the priority of every call center employee. At the core of each call center or contact center is the customer interaction. Still, the software running behind the scenes plays a crucial role in ensuring optimum customer service. Conclusion.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52

OctopusTech

SEPTEMBER 9, 2023

The dedicated call centers handle day-to-day customer queries such as solving credit card issues, checkout process problems, and many more. It is a strategic method by which businesses can lower their operational costs and optimize customer service solutions. But this is not all.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Babelforce

JULY 8, 2021

Your guide to contact center automation. Scaling customer service is not easy (or cheap). . If you don’t, you’re either setting up a virtual call center or adding the cost of new office space to your outgoings. Having clear support documentation, such as a knowledge base, will help. Ordering support.

outsourcing 98

outsourcing Call Center virtual call center Contact Center 98

JustCall

MARCH 9, 2023

Aircall Aircall Aircall is most suitable for businesses that are looking to establish a seamless connection between their CRM and helpdesk. Cons: While Aircall is one of the best options for enterprise cloud contact center software out there, it doesn’t allow you to customize it to the extent you would prefer.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

aircall

JUNE 25, 2021

Because of this operations management initiative, Dell was able to give superior customer service , offer lower prices, and increase bottom line profits. Document and review all business processes. As mentioned earlier, good communication encourages collaboration, alignment, and optimized customer service.

Management 62

Management Education Call Center virtual call center 62

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. What is an omnichannel contact center?

Contact center software 52

Contact center software Contact Center CRM contact center solutions 52

ViiBE Blog

JUNE 1, 2021

For customer service, this logic also applies. Answer a customer’s query, and you’ve solved their problem for a day. Give them the tools to solve it themselves, and you’ve solved their problems for the lifetime of the product (or service.). That can include self-service, text chat, or video chat.

Self service 52

Self service CRM virtual call center First call resolution 52