CSM Magazine

JANUARY 9, 2023

Customers can now access Playvox’s leading-edge workforce engagement solutions on Salesforce AppExchange. Playvox, one of the leading providers of workforce engagement solutions for digital-first and CRM-centric contact centers, today announced the launch of a global collaboration with Salesforce (NYSE: CRM). About Playvox.

Contact Center 59

Contact Center Schedule adherence Gamification CRM 59

JustCall

NOVEMBER 25, 2022

With an emphasis on customer health and happiness, HubSpot has built a name for itself as a frontrunner in social media marketing, marketing automation, and customer relationship management (CRM). Power Dialer automates many mundane tasks associated with making phone calls and updating CRM systems, saving time and money.

Sales 52

Sales voip Real estate CRM 52

Playvox

JUNE 22, 2023

Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. For customer support leaders, metrics tied to the goal of delivering and improving upon outstanding customer care and experiences should matter the most and be top priorities.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

NobelBiz

MARCH 23, 2022

How many steps do agents have to do to process a customer? Would the solution benefit from a unified CRM? This includes for examples, ERP and CRM software and also salaries for agents hired to handle contact center call peaks are also to be included. Learn every about Managing CCaaS Expectations vs Reality.

contact center solutions 52

contact center solutions Contact Center voip call center software 52