partner-program 
Callminer
AUGUST 1, 2017
To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.
BlueOcean
SEPTEMBER 30, 2019
At its most basic level, growing your in-house contact center means you’ll need more space. This is particularly true if you’re located in a major metro area where real estate prices are sky-high. How are you staying on top of trends and preparing for the future of the contact center? Infrastructure.
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COPC
JUNE 10, 2021
From pivoting on pay-for-performance metrics and decreasing their real estate footprints to designing new cost structures and doing site reviews virtually, vendor management organizations (VMO) are doing their best to navigate the business effects of COVID-19. Hilton isn’t the only enterprise company reviewing its partner contracts.
BlueOcean
OCTOBER 23, 2019
What is clear is that many entry-level jobs are getting increasingly harder to fill, sustain, and support in expensive urban centers. In particular, the following three factors play into this predicament: Pricey Real Estate. Your business isn’t the only one feeling the weight of expensive real estate.
TLC Associates
OCTOBER 30, 2019
You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. Your Contact Center Location Costs.
Outsource Consultants
JANUARY 24, 2022
As they expanded, these companies snapped up prime office real estate previously occupied by other types of organizations – like call centers. 2022 Update: Of all the industries to potentially disrupt the contact center industry in the Philippines, one has stood out: Online gambling.
Vistio
APRIL 2, 2022
She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. And that was actually in my first contact center assignment, it was with an outsourcer. Listen to the full episode here: Welcome to the pod, Michele.
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