Playvox

JANUARY 13, 2022

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

SharpenCX

APRIL 29, 2020

Workforce management in your contact center is all about finding balance. Plus, you toss in overseeing your contact center budget, too. But you shouldn’t have to sacrifice customer happiness to run a lean contact center. And, look to your year-over-year metrics for added guidance, too.

Coaching 76

Coaching Management Contact Center Morale 76

SharpenCX

MARCH 18, 2020

FlexJobs found that of the companies that allow remote work, 85% increased productivity, 90% improved employee morale, and 77% reduced operating costs. Aside from your cloud contact center platform, agents will need access to your knowledge base, customer files, SOPs, CRM, and ticketing system, too.

Call Center 94

Call Center Morale Coaching Cloud contact 94

NobelBiz

JULY 31, 2023

In the contact center world, it’s a carefully designed process that efficiently manages incoming calls, keeping customers engaged with informative on-hold messages while automatically routing them to the most suitable agent. Balancing Workloads In dynamic call center environments, workload imbalances can lead to inefficiencies.

Wait times 52

Wait times Telecommunications Call Center CRM 52

SharpenCX

FEBRUARY 25, 2020

And, this hurts you, team morale, and your customers. Think of where clutter lives in your contact center. When you open your call center software and see a page of all your reports, with data points, spreadsheets, graphs and colors, your brain gets overwhelmed. Employee engagement is directly tied to revenue growth.

Call Center 76

Call Center Morale Metrics Abandon rate 76

Expivia

FEBRUARY 27, 2021

Why You Should Play Call Center Games. But playing games at work isn’t just about fun, there are a lot of other great benefits: Morale boost : Call center games are enjoyable. Increased Motivation : Many of these call center games help improve employee performance. The Best Call Center Games to Try in Your Contact Center.

Call Center 98

Call Center Entertainment Morale Sales 98

Netomi

JANUARY 5, 2022

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. RPA Helps Contact Centers Deliver Better Customer Experiences.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98