Playvox

JANUARY 11, 2024

Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM. What is Workforce Management for Call Centers? This meant constant, real-time adjustments when demand for customer support surged and/or agents’ availability shifted. WFM to the rescue.

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Babelforce

APRIL 13, 2022

What types of business forecasting are there? Types of business forecasting are dependent on what you want to predict about the future. Every business forecast focuses on a particular outcome or call center metric. Here are the different types of business forecasting: General business forecasting.

Workload forecasts 52

Workload forecasts Advertising Call Center Sales 52

Playvox

MAY 25, 2023

Contact centers have changed drastically in recent years. The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customer experience teams. In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape.

Contact Center 55

Contact Center Workload forecasts Agent burnout Customer retention 55