CSM Magazine

APRIL 13, 2023

a leading, cloud-native, contact center customer experience insight and action platform provider, announced key findings such as, more than 40% of contact center decision makers report having limited success with their CCaaS migration efforts. Advanced analytics and automation bridge gaps for improved business outcomes.

Cloud contact 52

Cloud contact Contact Center Consulting Consulting 52

Talkdesk

APRIL 2, 2020

In an attempt to get the situation under control, governments are asking, and in some cases instructing, citizens to practice social distancing and shelter in place. Essential goods and services such as grocery stores, food delivery and healthcare are witnessing never-before-seen levels of demand. Stores are closing down.

Cloud contact 57

Cloud contact Government Healthcare contact center solutions 57

Avaya

SEPTEMBER 19, 2018

Another signal of the rising relevance of artificial intelligence comes from the United States government. But what will AI mean to those who work in the contact center, and to others in government, education, healthcare and business that work to improve citizen, student, patient, or customer experiences?

Customer Care 94

Customer Care Government Contact Center Healthcare 94

CSM Magazine

OCTOBER 6, 2020

Dedicated voice specialist, Red Box , today announced a new integration partnership with RingCentral , a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. ” About Red Box.

Strategic Value 52

Strategic Value Enterprise Government Healthcare 52

Serenova

APRIL 12, 2019

With more contact center exhibitors, sessions, speakers—and buzz— than ever before, the benefits of the cloud were celebrated, deconstructed and debated. So, for those contact centers that have not yet made the move, as well as for those that have already migrated to cloud technology, the questions is: Why?

Enterprise 40

Enterprise contact center solutions Cloud contact Contact Center 40

ConvergeOne

JULY 20, 2021

These attacks included attempts to access national security targets, large-scale enterprises, and overall critical infrastructures (including healthcare, financial, and natural resources), all with vulnerabilities through third-party and supply chain outlets. Five Steps Toward Proactive Cybersecurity for Contact Centers.

Education 113

Education Enterprise Government Healthcare 113

NobelBiz

JUNE 26, 2023

Key Components of Call Center Infrastructure Even among the industry professionals themselves, few are those that truly understand the complexity of building a competitive call center infrastructure. Of course, not even the most advanced technology cannot run a contact center by itself (yet?).

Call Center 52

Call Center Interactive Voice Response call center software CRM 52