Noble Systems

SEPTEMBER 8, 2020

Training and coaching to deliver the highest level of customer service. Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. Your employees are used to in-person contact with managers and other team members.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Verint

AUGUST 17, 2017

At the end of 2016, I conducted 20 interviews with customer service professionals who were members of the National Association of Call Centers (NACC). The question was, “What’s keeping you up at night when you think about your contact center in 2017 and beyond.”.

Employee engagement 30

Employee engagement Contact Center contact center workforce Gamification 30

Verint

FEBRUARY 10, 2016

After all, those are the people who serve your customers and help determine if they stay loyal or not. While you may or may not have previously considered gamification a key part of these employee engagement efforts, it can help keep your employees focused on what matters and what helps drive the bottom line.

Employee engagement 27

Employee engagement Gamification Customer Experience contact center workforce 27

Noble Systems

SEPTEMBER 29, 2020

WFO is not just a single component; it bridges the span of the contact center to tie activities into an integrated strategy, working towards common business goals. Workforce Management. Voice of The Customer. Gamification. The Noble Workforce Optimization Suite. WFO TERMS TO KNOW. Process Automation.

Management 86

Management Gamification Quality management Schedule adherence 86

Noble Systems

APRIL 14, 2021

You can spend more time developing your existing employees’ skills and less time trying to find new people to fill empty spots. With better training and better morale, virtual call center employees can even be more productive than in a bricks-and-mortar site, leading to improved customer service.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Verint

AUGUST 23, 2017

You can also try using gamification techniques to support ongoing knowledge and proficiency gains. Are your employees expressing the desire to be more mobile? You can offer options for working remotely with tools that provide anywhere, anytime access to mobile apps, employee portals for human resources information and other sources.

Gamification 42

Gamification Employee engagement Best practices Contact Center 42