NICE inContact
SEPTEMBER 11, 2018
Agents were empowered to provide more engaging personalized experiences with additional brand-relationship context. This was critical to delivering immersive customer experiences, which increase loyalty and improve metrics such as Net Promoter Score® (NPS®) and customer satisfaction (CSAT). Decreased average handle time by 10 percent.
NobelBiz
APRIL 30, 2024
Predictive analytics can forecast customer needs, potential churn rates, and other vital metrics, enabling call centers to proactively address issues and optimize customer retention strategies. The joint efforts on both sides resulted in a working environment where agents are more efficient, make fewer mistakes and convert more.
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NobelBiz
APRIL 30, 2024
Predictive analytics can forecast customer needs, potential churn rates, and other vital metrics, enabling call centers to proactively address issues and optimize customer retention strategies. The joint efforts on both sides resulted in a working environment where agents are more efficient, make fewer mistakes and convert more.
Cisco - Contact Center
AUGUST 3, 2020
Webex Contact Center is built on the unique Webex Platform for Contact Center. This multi-tenant approach benefits Cisco Contact Center customers in two ways. Webex Contact Center enabled us to provide and respond to the immediate needs of the business, while maintaining social distancing and work from home.
JustCall
MARCH 9, 2023
While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?
Playvox
JANUARY 13, 2022
The right solutions can help organizations successfully adapt to new and existing contact center trends. Cloud-based contact center solutions can reach every employee no matter where they are, which supports a hybrid work model. Improving the supervisor experience is also important.
NobelBiz
JANUARY 10, 2021
What are its advantages for contact centers? A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. However, this virtual agent can execute some jobs better than other interfaces.
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