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Red Box Partners with RingCentral to Deliver Next-Gen Voice and Video Capture

CSM Magazine

Dedicated voice specialist, Red Box , today announced a new integration partnership with RingCentral , a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. ” About Red Box. . ” About Red Box.

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Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the Contact Center as a Service Market (CCaaS)

CSM Magazine

Leveraging more than 20 years of experience and innovations, Empirix solutions based on Hammer technology accommodate all existing service pricing models including hybrid, cloud-based, on-premise, subscription based and perpetual licences. www.empirix.com.

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Contact Center AI: How It Can Transform Your CX

Playvox

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.