Playvox

JANUARY 30, 2024

In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?

Gamification 79

Gamification Contact Center Coaching Quality management 79

NobelBiz

FEBRUARY 27, 2024

By optimizing call center operations, organizations can enhance the overall customer experience, leading to increased satisfaction. Streamlined processes, well-trained agents, and effective tools contribute to smoother operations and faster issue resolution. Elevate Operational Efficiency : Efficiency matters.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Playvox

FEBRUARY 2, 2022

The reasons for high turnover in contact centers are the subject of debate, especially in the era of the Great Resignation. Other factors agents cite for burnout are: Lack of training Lack of a career path Frustrating technology tools. Deliver Targeted Training. ENJOYING THIS ARTICLE? Sign up for our newsletter.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

Playvox

MARCH 12, 2023

As a customer service center leader, improving the efficiency of your customer service center is always the top priority. Providing excellent customer experience (CX) by continuing to train your agents and implementing new technologies is essential for the success of your business.

Contact Center 52

Contact Center Gamification Metrics Quality management 52

NICE inContact

NOVEMBER 6, 2018

Let’s look into some ideas that will help you successfully manage you contact center environment while keeping your cool in the process. Choose the right contact center solution. You need to train agents if and when required, and share lots of quality, actionable feedback.

Contact Center 48

Contact Center Management Gamification contact center solutions 48

Serenova

JUNE 6, 2019

The group also had questions related to support and collaboration for remote contact center agents. While the benefits of at-home agents to a contact center are measurable, managing, training and engaging remote workers has unique challenges. Here too, according to the panel, technology can help.

Contact Center 40

Contact Center Technology Interactive Voice Response Gamification 40

NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? How to determine the ROI for a Contact Center Solution?

contact center solutions 52

contact center solutions Contact Center voip call center software 52