Playvox

JANUARY 30, 2024

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?

Gamification 79

Gamification Contact Center Coaching Quality management 79

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. Complex queries, on the other hand, should be handled by real customer reps.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Serenova

APRIL 13, 2020

A study by Harvard Business School found that 28% of the time, an incident that had a minor impact on a project had a major impact on people’s feelings. Contact centers can tap into the same motivation. Gamification, when done correctly, has been proven to motivate employees because it taps into our competitive nature.

Gamification 145

Gamification Contact Center Metrics contact center solutions 145

Balto

JUNE 3, 2022

The modern contact center is a rapidly evolving concept, but one thing is certain: it no longer mandates that every agent work in the office every day. In the absence of in-person interaction, there are still ways to make sure agents stay engaged. Studies show that creating a sense of community boosts retention.

Gamification 52

Gamification Scripts Contact Center Surveys 52

Playvox

APRIL 25, 2023

How can you spice up remote agent training at your contact center to make it the most engaging and effective it can be? Make A Plan Despite the ongoing debate on the benefits and drawbacks of in-person, hybrid, and remote work, recent data and predictions support remote and hybrid work in a contact center.

Contact Center 79

Contact Center Contact center software Gamification Feedback 79

3CLogic

JANUARY 5, 2022

Contact center leaders have also changed their attitudes on remote work. According to CCW’s November Market Study , only 12% of contact centers believe they’ll ever go back to an on-site model. It’s no secret that employee retention is an issue for many contact centers. Order status updates.

Contact Center 52

Contact Center Interactive Voice Response Technology Agent Empowerment 52