contact center solutions Gamification Management Webinar 
NobelBiz
FEBRUARY 27, 2024
Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Together, these tools provide a comprehensive overview of call center operations, empowering managers to optimize performance continuously. Hold queues and smart call routing play a pivotal role.
Serenova
MARCH 31, 2020
Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term. Managing the Performance of a Remote Team.
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Serenova
JUNE 20, 2019
We’ve shared before that Millennial (born between 1981 and 1996) and Gen Z (born between 1997 and 2012) agents are having major impact on the way today’s contact centers operate. These two groups now make up the fastest-growing proportion of contact center employees. And savvy contact center leaders are paying attention.
Enghouse Interactive
FEBRUARY 9, 2021
Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. Remote Agent/Supervisor Collaboration enhanced by enabling supervisors to manage their agents, easily share resources or collaborate using 1:1 or 1: many video conferencing and communications. increase versus 22.3%
8x8
DECEMBER 4, 2017
I eventually became manager of the customer service team of over one hundred diverse employees, with a focus on running the company’s new contact center. Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents.
8x8
DECEMBER 4, 2017
I eventually became manager of the customer service team of over one hundred diverse employees, with a focus on running the company’s new contact center. Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents.
8x8
DECEMBER 4, 2017
I eventually became manager of the customer service team of over one hundred diverse employees, with a focus on running the company’s new contact center. Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents.
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