Remove contact center solutions Remove Customer centricity Remove Feedback Remove Gamification
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Gamification in the Workplace: More Than Just a Contest

Playvox

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. What is Gamification?

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Remote Agent Training In Contact Centers: 5 Key Strategies

Playvox

Incorporate feedback. Taking the time to incorporate agent feedback helps make your training more effective. Here are some ideas: Incorporate gamification into your agent training and professional development program. Seek feedback and “read the room” throughout the training. Document the feedback.

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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

It is effectively the percentage of customers whose needs and expectations are met on a scale of, say, one to five, with four and five being positive scores. CSAT is based on the customer’s emotions, as opposed to the NPS, which is intended to provide a more reasonable perspective.

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Redefining the Future of Enterprise Contact Center Solutions

Balto

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. A contact center is considered successful if it’s customer-centric.

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The Top 4 Contact Center Trends To Boost Performance And CX

Playvox

Listen to feedback about what’s working and isn’t across the team and demonstrate that you’re taking action to address issues. Gamification can contribute to a better agent experience by breaking up the daily routine while promoting collaboration and a deeper sense of community within the team. The gamification software Kahoot!,