contact center solutions Customer centricity Feedback Gamification 
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. What is Gamification?
Playvox
APRIL 25, 2023
Incorporate feedback. Taking the time to incorporate agent feedback helps make your training more effective. Here are some ideas: Incorporate gamification into your agent training and professional development program. Seek feedback and “read the room” throughout the training. Document the feedback.
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NobelBiz
APRIL 18, 2023
It is effectively the percentage of customers whose needs and expectations are met on a scale of, say, one to five, with four and five being positive scores. CSAT is based on the customer’s emotions, as opposed to the NPS, which is intended to provide a more reasonable perspective.
Balto
NOVEMBER 2, 2023
Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. A contact center is considered successful if it’s customer-centric.
Playvox
APRIL 27, 2023
Listen to feedback about what’s working and isn’t across the team and demonstrate that you’re taking action to address issues. Gamification can contribute to a better agent experience by breaking up the daily routine while promoting collaboration and a deeper sense of community within the team. The gamification software Kahoot!,
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