contact center solutions CRM Healthcare Self service 
3CLogic
SEPTEMBER 28, 2022
As healthcare providers look for ways to improve patient experiences in the post-pandemic era, giving high-quality healthcare support services is a top priority for providers. One of the best ways providers are increasing positive care and service outcomes while streamlining operations is by embracing digital transformation.
3CLogic
DECEMBER 1, 2022
Cloud contact center solutions can deliver these services, along with a host of other features, and represent the best way for organizations to bring their coveted phone communication channels into the 21st century. By itself, modernizing enterprise phone systems to meet these wants and needs is not an issue.
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DMG Consulting
MAY 15, 2018
Cloud Contact Center Solutions Continue Upward Trajectory. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues.
Talkdesk
OCTOBER 14, 2020
Many lenders and servicers are evaluating how they can gain the agility, flexibility and speed needed to meet rising borrower expectations, without compromising security or regulatory compliance. Conversely, cost pressures are propelling the need for more self-service and artificial intelligence (AI).
Enghouse Interactive
JUNE 9, 2021
An omni-channel contact center with its multiple touchpoints across the customer journey – using a mix of voice, text, SMS, social media, or video –can provide an organization with the info needed to personalize the customer engagement process. Integrate with CRM. Action Checklist. Use an omni-channel approach.
Enghouse Interactive
MAY 27, 2021
An omni-channel contact center with its multiple touchpoints across the customer journey – using a mix of voice, text, SMS, social media, or video –can provide an organization with the info needed to personalize the customer engagement process. Integrate with CRM. Action Checklist. Use an omni-channel approach.
NICE inContact
NOVEMBER 8, 2019
If you’re already using Salesforce but new to NICE inContact CXone, you can gain measurable improvements by integrating these two platforms, whether you have an inbound call center, outbound or both. link to blog article to be published for October webinar with Swisslog “5 KPIs You Can Improve By Integrating Your Contact Center and CRM”].
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