contact center solutions Course Gamification Technology 
Serenova
JULY 7, 2020
The most successful contact centers are abandoning point-in-time, one-size-fits-all training programs. Traditional onetime, classroom-type call center training, delivered to all new agents over the course of one or many days, falls short because most people forget what they’ve learned over time.
NobelBiz
APRIL 18, 2022
As it overlooks three critical components: the customer experience, the rise of new communication and the new contact center technologies. Modern customers want immediate and dependable solutions, which means your call center’s efficiency must be at its peak at all times. What is call center efficiency?
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Noble Systems
SEPTEMBER 3, 2019
In addition to training on the product they are servicing or the offer they are selling, they also need training on security, regulatory compliance, soft skills and proper use of the tools and technologies that they are required to use each day. Gamification. Gamification uses game mechanics to make training more fun.
Playvox
FEBRUARY 2, 2022
Best-in-class contact centers are able to engage employees and create a supportive, motivating culture. It starts with a foundation made up of the right technologies and best practices. Other factors agents cite for burnout are: Lack of training Lack of a career path Frustrating technology tools. Getting Started.
Serenova
JULY 7, 2020
The most successful contact centers are abandoning point-in-time, one-size-fits-all training programs. Traditional onetime, classroom-type call center training, delivered to all new agents over the course of one or many days, falls short because most people forget what they’ve learned over time.
Enghouse Interactive
FEBRUARY 9, 2021
of successful organizations surveyed are using, or are planning to use, AI technologies as part of their 2021 CX initiatives. Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. Per Metrigy’s * most recent study, 71.6% planned, 46.5% Keep an Eye on These Three Emerging Areas.
8x8
DECEMBER 4, 2017
The on-boarding process included an aptitude test, interviews and a multi-week training course that covered company policies, business process and handling customer communications. More than that, I was learning all the time about accounting, processes, technology and working within a team. Relaxation or gaming areas.
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