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Gamification in the Workplace: More Than Just a Contest

Playvox

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

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Call Journey and nGUVU to change business landscape with innovative gamification technology

Call Journey

nGUVU integrates Conversation Analytics with advanced gamification technology to drive employee engagement, intrinsic motivation, and performance. nGUVU is the global leader in contact center employee engagement. For more than 20 years, QPC has been at the forefront of contact centre innovation. About Call Journey.

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Building Contact Center Solutions for Modern Businesses

Noble Systems

In the 2nd part of a Q&A with CUSTOMERZONE360, Editor Erik Linask and Noble’s VP of Marketing Lee Allum discuss maximizing the value of your contact center to both your customers and your company, and how your technology stack can be a big difference-maker. Building Contact Center Solutions for Modern Businesses.

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Contact Center Technology Trends to Watch in 2022

Hodusoft

Contact Center Technology Trends to Watch in 2022. The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. So, what contact center technology trends can one expect in 2022.

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Call Center optimization: Tools and best practices to increase performance

NobelBiz

It represents a holistic approach that is aimed at transforming call center functions into a streamlined, customer-focused powerhouse. Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Curtail Operational Expenses : Cost-effectiveness is crucial.

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Boosting Employee Engagement: 6 Tips for Keeping Contact Center Agents Motivated

Playvox

By investing in effective coaching strategies and technology, contact centers can be cost-efficient and maximize employee engagement levels at the same time. Related Article: Five Coaching Tips For Contact Center Agents that Work 4. Related Article: How Gamification Can Help Call Centers Operate More Efficiently 5.

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5 Applications to Boost Contact Center Performance in a Tough Economy

DMG Consulting

These solutions can be implemented in a few weeks but will take a few months to deliver the expected benefits. Gamification. Contact center leaders should be able to build a strong business case and return-on-investment model for these applications, as most of them are expected to start paying for themselves in less than one year.