NobelBiz
FEBRUARY 21, 2023
Regulations designed to protect individuals’ personal information are followed by businesses around the world. Some of the most widely used norms set by contact center regulators are: HIPAA (The Health Insurance Portability and Accountability Act) a privacy law that prevents the unauthorized disclosure of private health information.
NobelBiz
FEBRUARY 15, 2023
Regulations designed to protect individuals’ personal information are followed by businesses around the world. Some of the most widely used norms set by contact center regulators are: HIPAA (The Health Insurance Portability and Accountability Act) a privacy law that prevents the unauthorized disclosure of private health information.
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JustCall
APRIL 5, 2022
The Privacy Rule establishes national standards to protect individuals’ medical records and other personal health information that is held by covered entities and their business associates, such as a billing service or a cloud storage provider. JustCall serves as a complete contact center software for healthcare providers.
ViiBE Blog
JULY 30, 2021
What is a contact center? Call Center , Customer experience , Remote operations. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. This way, it will be easier for your contact center staff to sustainably develop a strong personal relationship tailored to each individual customer.
NobelBiz
MAY 22, 2022
Pro Tip: To have a good overview of what else to consider, consult this list with the top 10 risk factors for contact centers. Sync your call center software with your workforce The contact center software plays a central role in your workforce management process. And the same is here.
JustCall
AUGUST 21, 2020
Some patients are not sure if they’re experiencing a true emergency, some may have issues with transportation or other reasons. The departure of staff or employees(voluntary/involuntary) heavily pulls down your call center efficiency plus profits. Personalization & Empathy. In a nutshell, they are multi-departmental.
NobelBiz
JUNE 7, 2021
Typical Functions of VoIP VoIP is a digital telephone service that transports and delivers conversations over the Internet. You can make and receive calls from your Internet connection using a telephone, as is common in most traditional workplaces, or by using a telephony software program (softphone).
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