JustCall

MARCH 9, 2023

Work on Service Quality Even if you get all the other aspects of your contact center right, if the service quality isn’t good, you are going to frustrate your customers. You can consider conducting a root cause analysis at your contact center to identify where the issues are arising from.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

SharpenCX

JANUARY 28, 2020

Deploying new call center software impacts every process your team has. What good is new technology if your employees don’t like it or find it hard to use? Perhaps your customers could benefit from more self-service tools and a better IVR to answer their basic questions. So, your call center should always be evolving.

Call Center 69

Call Center call center software Abandon rate Contact Center 69

SharpenCX

FEBRUARY 11, 2020

Will it ever get a response that isn’t an automated, “Thank you for your email” message? But, with the development of new technology, consumers today have different expectations. Download Now: See what Frost & Sullivan marked as the most important trends impacting contact centers. Are you ready to meet them?

Call Center 67

Call Center Coaching Contact Center Agent burnout 67

Hodusoft

JULY 16, 2021

Call Center and Contact Center Software Difference Complete Guide. What is the difference between call and contact center software? Companies make customer interactions through two essential ways– call and contact centers. Multilevel IVR . Self-service feature.

Contact center software 52

Contact center software Contact Center Call Center Interactive Voice Response 52

Hodusoft

MARCH 22, 2024

The event provides HoduSoft with the opportunity to connect with industry professionals and discuss how their solutions can transform organizations. HoduCC contact and call center software has garnered recognition as a Category Leader and FrontRunner for call recording solutions in the latest Gartner Digital Markets report.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

Hodusoft

AUGUST 2, 2023

Technology costs Technology is the lifeblood of every business, especially contact centers. Modern contact centers can’t operate without a wide range of technology tools. So technology costs are among the major costs in contact centers. What is a good cost per call?

Contact Center 52

Contact Center Metrics Contact center software Interactive Voice Response 52

NobelBiz

NOVEMBER 26, 2021

Here are some of the most successful indicators for assessing your contact center effectiveness: The speed at which agents can address client concerns and complaints. Your agents’ average time in comparison to industry standards. What are the technologies you can rely on for performance management?

Best practices 52

Best practices Management Contact Center Cloud contact 52

NobelBiz

FEBRUARY 21, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

Key Points: Lousy customer service can be quite costly Your business needs to choose the suitable agents and the right technologies CCaaS tools are a vital component to excellent customer service Why is Customer support service so vital for businesses? This software solution is notable for its ease of use and performance.

Customer Support 52

Customer Support CRM Contact Center Analytics 52

NobelBiz

SEPTEMBER 30, 2020

Let’s define a Virtual Call Center In broad terms, a virtual call center is a piece of software that offers the possibility of remote work, blending cloud VoIP technology with multichannel or omnichannel solutions. The more the better, as the omnichannel approach seems to become the new industry standard.

virtual call center 52

virtual call center Call Center Contact Center voip 52