ShepHyken

JANUARY 3, 2020

This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. Unfortunately, some team leaders fail to get the most out of their customer support agents, leading to low morale and higher turnover. What is gamification?

Gamification 194

Gamification Morale Contact center software B2B 194

NobelBiz

JUNE 5, 2023

To handle this, invest in compliance training and automate compliance checks using software. The NobelBiz Call Guard Ecosystem can help the all the privacy and compliance requirements for an outbound lead generation call center. Using the Right Contact Center Technology Technology plays a vital role in lead generation.

Call Center 52

Call Center Scripts CRM Contact Center 52

Noble Systems

APRIL 14, 2021

The virtual call center means reduced expenses for rent and operating costs. Virtual contact center software also eliminates the need for almost all hardware — servers, a PBX, phone terminals, etc. – Choosing the best virtual contact center platform for your needs. as well as a place to house it.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

NobelBiz

AUGUST 28, 2023

Speech and Text Analytics can monitor interactions, identify trends, and uncover customer insights, enhancing agent training and performance optimization. Agent Attrition Woes Agent attrition – the phantom haunting every contact center. High turnover not only affects the contact center performance but also dampens team morale.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

NobelBiz

FEBRUARY 22, 2023

Assume your contact center employs 500 agents to answer incoming requests from your clients. If the number of agents available to handle calls falls below the number of agents on break, meetings/training, on after-call work (ACW), absent or sick, then a call center efficiency loss has already occurred.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

Balto

NOVEMBER 2, 2023

Revolutionizing Contact Center Operations Our Vision and Mission for Enterprise Solutions At Balto, we seek to drive tangible results for your enterprise contact center by empowering your team with real-time guidance. Finally, we train your agents and you’re ready to go.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

NobelBiz

APRIL 18, 2022

As a contact center leader, you must focus on 3 aspects: Call Center Management Call center management encompasses all activities taking place in a call center. Of all the elements in your company, call center management is the most critical. How to drive efficiency in a call center through technology?

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52