Hodusoft
FEBRUARY 9, 2022
The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. Self-service. The way forward.
ShepHyken
JANUARY 3, 2020
This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. More and more customer service teams are using gamification as a means of improving their team performance and staff retention. What is gamification?
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NICE inContact
NOVEMBER 6, 2018
In particular when you are in the market for a new solution, but really at any time you invest into your contact center – make sure you are choosing the right solution. In order to be able to make any educated decisions, remember the old saying: you cannot manage what you cannot measure. Use data for better decision-making.
NobelBiz
FEBRUARY 22, 2023
Let’s have a look at the three most important characteristics of a good remote agent: Schedules must be followed : It may be calculated using the Contact Center software. You may also add gamification features to these dashboards to further engage and encourage employees in real time.
NobelBiz
FEBRUARY 22, 2023
Let’s have a look at the three most important characteristics of a good remote agent: Schedules must be followed : It may be calculated using the Contact Center software. You may also add gamification features to these dashboards to further engage and encourage employees in real time.
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