Analytics Contact center software Education Gamification 
Hodusoft
FEBRUARY 9, 2022
The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. Video chat . Self-service.
NobelBiz
FEBRUARY 22, 2023
Let’s have a look at the three most important characteristics of a good remote agent: Schedules must be followed : It may be calculated using the Contact Center software. So it is necessary to monitor and watch this indicator while implementing a positive culture within your contact center.
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NobelBiz
FEBRUARY 22, 2023
Let’s have a look at the three most important characteristics of a good remote agent: Schedules must be followed : It may be calculated using the Contact Center software. So it is necessary to monitor and watch this indicator while implementing a positive culture within your contact center.
NICE inContact
NOVEMBER 6, 2018
Your need insights and analytics that empower you to make the right decisions. Let’s look into some ideas that will help you successfully manage you contact center environment while keeping your cool in the process. They also will self-manage and appreciate gamification ! Use data for better decision-making.
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