Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. It not only enables you to track and analyze real-time data but gives you ownership of your customer service process. That’s the power of multi-tenant contact center software for BPOs!

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Hodusoft

AUGUST 2, 2023

Modern contact centers can’t operate without a wide range of technology tools. So technology costs are among the major costs in contact centers. The technology costs can include contact center software , customer relationship management (CRM) systems, business phone systems , call routing software, and more.

Contact Center 52

Contact Center Metrics Contact center software Interactive Voice Response 52

Fonolo

JUNE 9, 2020

According to Microsoft’s State of Global Customer Service report , 36% of surveyees said that the most frustrating part of a poor customer service experience is engaging with an agent who lacks the knowledge or ability to solve their issue, while 31% said it was having to repeat or provide their data multiple times. Where should you begin?

Contact Center 129

Contact Center Average Handle Time First call resolution Metrics 129

Hodusoft

JUNE 7, 2024

The way a call center is managed goes a long way in determining its success or failure. In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices.

Best practices 52

Best practices Call Center Omni-channel support Management 52

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Talkdesk

JUNE 21, 2019

How Wrap-Up Time is Spent Globally, the call center industry standard after-call work time is about six minutes. Check out our full list of over 50 contact center software integrations. The post What is Call Wrap Up Time?

Contact Center 50

Contact Center Average Handle Time First call resolution Contact center software 50

NobelBiz

FEBRUARY 15, 2023

Customer Data Analytics Customer data analytics tools are specialized software used to acquire insight into the customer experience, comprehend the consumer’s behavior, and assist with customized marketing campaigns for specific customer categories.

Customer Support 52

Customer Support CRM Contact Center Analytics 52