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Contact Center Fraud: A Guide to Identification and Prevention

CSM Magazine

JUNE 12, 2023

Contact center fraud is an increasingly worrying issue for companies and customers alike, creating risks that can lead to significant financial losses, reputational damage, and negative customer experiences. Contact Center Software and Tools In recent years, contact center software and tools have developed capabilities to combat fraud.

Contact Center 52
Contact Center Engineering Education Banking 52
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Essentials for Telemarketing Call Centers

Noble Systems

AUGUST 27, 2020

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. Surveys and questionnaires. CRM or customer database integration to help manage customer data.

Telemarketing 53
Telemarketing Call Center Gamification Contact center software 53
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