Cisco - Contact Center

AUGUST 3, 2020

Cisco Webex Contact Center CCaaS honored for improving customer service technology and customer experience. I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Cloud Agility. Award Info.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. Ebook | Call Labeling and Blocking for Contact Centers Compliance and Regulation The regulations in the SMS world are ever-changing. All enabled by NobelBiz leading contact center technology.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. Contact centers around the globe started experimenting with it to address the challenges posed by the pandemic.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

Playvox

JULY 14, 2023

Ways to Measure Contact Center Agent Productivity Measuring productivity in the call center can be complex. If you have the right contact center solutions that provide real-time and historical data for the most important call center productivity metrics, it’s a lot easier.

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. Contact centers around the globe started experimenting with it to address the challenges posed by the pandemic.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

Playvox

FEBRUARY 13, 2023

Increasing revenue, capturing customer loyalty, and building the ROI of your contact center technology investments are all examples of long-term strategies you should be working toward. But your service center can’t afford to tip the scales in the other direction. of revenue.

Contact Center 78

Contact Center Quality management Calibration Coaching 78

airespring

FEBRUARY 24, 2016

If you work in a call center, then you already know having a feature-rich contact center solution is important. With all the contact center solutions out there—and all the features available—there is a LOT of terminology and jargon thrown around. This week, we start with outbound dialing technology.

Cloud contact 54

Cloud contact Contact Center contact center solutions Call Center 54