contact center associations Education Metrics Sales 
The Northridge Group
JUNE 2, 2023
A poor experience in a B2C contact center may lead to the loss of one customer (and possibly their friends, family, and acquaintances), while a poor experience in a B2B contact center could lead to the loss of a multitude of sales. What these buyers want is to be shown that they are truly valued business partners.
Call Center Weekly
NOVEMBER 9, 2017
So, they both give consistent answers to educate their customers. a Canadian training company that helps contact centers improve their sales and customer retention results. A common challenge is having dealer staff giving different answers than head office Agents. Mike Aoki is the President of Reflective Keynotes Inc.,
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