Call Center Weekly

NOVEMBER 9, 2017

So, they both give consistent answers to educate their customers. a Canadian training company that helps contact centers improve their sales and customer retention results. A common challenge is having dealer staff giving different answers than head office Agents. Mike Aoki is the President of Reflective Keynotes Inc.,

Contact Center 149

Contact Center contact center associations Banking Education 149

The Northridge Group

JUNE 2, 2023

A poor experience in a B2C contact center may lead to the loss of one customer (and possibly their friends, family, and acquaintances), while a poor experience in a B2B contact center could lead to the loss of a multitude of sales. What these buyers want is to be shown that they are truly valued business partners.

B2B 67

B2B B2C Contact Center contact center associations 67

Contact Center Geek

APRIL 4, 2018

Although I have great respect for educators (and economists, too) I am thrilled that my education and career took me on a different path. Matt Beckwith is proud to be a Contact Center Geek. Matt also serves as a steering committee member for the Northern California Contact Center Association.

contact center associations 54

contact center associations Education Contact Center Call Center 54