CX Global Media
JANUARY 15, 2019
When you’re referring to agent performance, that can be referenced in numerous and very different categories – attendance, absenteeism, call metrics, sales metrics, customer satisfaction metrics, schedule adherence, utilization, customer satisfaction, tickets closed, first contact resolution, and so much more.
Taylor Reach Group
MARCH 27, 2018
Financial Institution Appoints Contact Center Consultancy. Medical Marijuana Company Appoints Contact Center Consultancy to Develop Agent Training Program . Calculating Schedule Adherence in the Contact Center . Financial Institution Appoints Contact Center Consultancy. Customer Service and the Golden Rule .
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Toister Performance Solutions
OCTOBER 26, 2017
Author, speaker, consultant, Brad Cleveland Company, LLC. Twitter: @bradcleveland Explain the “why” behind schedule adherence, the importance of being “in the right place at the right times.” Every person has a significant positive impact on wait times—a ripple effect far beyond the contacts they directly handle.
Hodusoft
JUNE 7, 2024
Customer Relationship Management (CRM) Integration Call and Contact center agents often use CRM software to access: Customer information Previous interactions Purchase history Other relevant data This helps agents provide personalized assistance and streamline communication. Schedule a consultation. Transform your call center.
Taylor Reach Group
AUGUST 23, 2017
Without Agents, we have no ability to provide live and personalized service to our customers. Schedule Adherence. As a result, they will want to examine all of the identified Agent reporting metrics and in addition, examine schedule adherence which is generally within their control and purview. Login time.
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