Beyond Philosophy

MARCH 7, 2024

Emily Davidson wanted to know how she could determine the value of what she is doing in her customer experience initiatives. My global Customer Experience consultancy developed a research methodology that defines the hidden impact of your experience on customer behavior. Did they say so in a survey?

Customer emotions 195

Customer emotions Construction Surveys Finance 195

C Space

OCTOBER 1, 2018

Senior Consultant at C Space. is a Senior Consultant in C Space’s Boston office and a core member of our global research team. Christina turns stats to story and is the lead researcher of our 2018 Customer, Experienced. Ignoring customer emotion means missing opportunities to get customers to choose you and recommend you.

Healthcare 56

Healthcare Consulting Consulting Customer emotions 56

aircall

JUNE 30, 2021

You can achieve this by expanding your content marketing capabilities, enhancing the customer experience across different channels, and investing in technologies that provide in-depth customer analytics. Build Better Customer Relationships . Reduce Wait Time by Channel . How Aircall Improves Productivity.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

Balto

SEPTEMBER 12, 2023

It collects and analyzes big data across different customer touchpoints, translates the text and speech into machine-readable language, and carries out sentiment analysis that helps understand customer emotions and intent. This approach has worked in the past, but today, it’s far from being sufficient.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52