Consulting Customer emotions Healthcare Personalization 
Beyond Philosophy
MAY 11, 2016
From the report: “Tax dodging by multinational corporations costs the US approximately $111 billion each year and saps an estimated $100 billion every year from poor countries, preventing crucial investments in education, healthcare, infrastructure, and other forms of poverty reduction. How to Measure Customer Emotions.
Beyond Philosophy
MAY 15, 2021
In this episode, we share the 5 rules for managing your Customer Experience in business-to-business relationships, including: B2B is complicated, so you need to simplify it. Recognize that customer emotions apply. Manage different customers differently. Key Ideas to Improve your Customer Experience.
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