Consulting Contact Center contact center solutions White Paper 
Cisco - Contact Center
FEBRUARY 1, 2021
Join renowned contact center industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol for a live stream on February 3, 2021, as they discuss five essential elements for the contact center platform of the future, and how Webex Contact Center delivers these.
NICE inContact
AUGUST 20, 2019
How does all this impact your call center? Modernizing your contact center software may seem like a big job. Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan.
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NICE inContact
AUGUST 20, 2019
How does all this impact your call center? Modernizing your contact center software may seem like a big job. Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan.
DMG Consulting
OCTOBER 26, 2017
IT Managers’ Guide to Cloud-Based Contact Center Infrastructure. If a company has required IT resources to support their on-premise contact center solution, they will need similar assistance with a cloud-based solution. Thank you for your interest in DMG Consulting’s publications. 10/23/2017.
NICE inContact
OCTOBER 29, 2018
What does this have to do with contact centers? Most IT systems have a lifespan of about seven years and call center systems are no different. Contact Center software and hardware is replaced every couple of years because it either wears out or because it no longer provides needed functionality.
8x8
JANUARY 3, 2018
Once an organization has improved the contact center knowledge and capabilities of its agents to improve customer experience, the next step is to work on Transparency of Business and Technical Metrics. Business Metrics Transparency for Better Customer Experience.
8x8
JANUARY 3, 2018
Once an organization has improved the contact center knowledge and capabilities of its agents to improve customer experience, the next step is to work on Transparency of Business and Technical Metrics. Business Metrics Transparency for Better Customer Experience.
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