Cisco - Contact Center

FEBRUARY 1, 2021

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. Webex Contact Center [Solution webpage]. The all-new Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences [Blog].

Contact Center 115

Contact Center Transportation Customer Experience Wireless 115

NICE inContact

AUGUST 20, 2019

Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan. Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan. Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

DMG Consulting

OCTOBER 26, 2017

If a company has required IT resources to support their on-premise contact center solution, they will need similar assistance with a cloud-based solution. Thank you for your interest in DMG Consulting’s publications. To continue reading, download the PDF by registering below: DOWNLOAD.

Contact Center 48

Contact Center Management contact center solutions Consulting 48

NICE inContact

OCTOBER 29, 2018

Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a decision framework to help contact center leaders navigate this process with confidence. Going “cloud” or continuing with an on-premises system.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

8x8

JANUARY 3, 2018

If professional assistance is required there are many consultants that are familiar with CX strategy who can help, or one of the many CX-oriented companies that focus on creating imagery or graphical representations of the touchpoints.

Metrics 48

Metrics Customer Experience Contact Center CRM 48

8x8

JANUARY 3, 2018

If professional assistance is required there are many consultants that are familiar with CX strategy who can help, or one of the many CX-oriented companies that focus on creating imagery or graphical representations of the touchpoints.

Metrics 48

Metrics Customer Experience Contact Center CRM 48