ProProfs Blog

JULY 30, 2021

As a survey creator, it is natural for you to expect encouraging and reliable responses to your surveys. With an enhanced survey response rate, the chances of collecting accurate data increases. But unfortunately, not all surveys are error free. Survey bias can be reduced with careful research and planning.

Surveys 78

Surveys Morale Feedback Journey mapping 78

ProProfs Blog

AUGUST 13, 2021

All thanks to employee satisfaction survey questions , you can collect regular feedback from your employees. Employee satisfaction surveys focus on workplace aspects like productivity, career growth prospects, employee-manager relationships, employee-peer relationships, and more. What Is an Employee Satisfaction Survey?

Surveys 78

Surveys Morale Feedback Construction 78

Nicereply

JANUARY 5, 2021

Take the time to make sure your support team is happy and have the resources they need to do their job. Customer support never stops and it still should be on your priority list for the next year. It’s not just about spending the most money on support but making the most of the resources you have available to you.

Customer Support 59

Customer Support Construction Feedback Surveys 59

Fonolo

SEPTEMBER 21, 2023

Surveying your agents and gaining qualitative feedback can help you identify gaps in your operational processes, especially when compared with quantitative data. Surveys are also a great way to collect insightful data. Plus, it shows them that their employer is willing to invest in them, which is always great for morale.

Call Center 87

Call Center Schedule adherence Average Handle Time Construction 87

Fonolo

JUNE 9, 2020

Surveys are also a great way to collect insightful data. By comparing your support agents’ performance against your KPIs, you can draw valuable insights into your team’s productivity and identify any gaps in your existing process. For example: Customer satisfaction surveys, employee feedback. Don’t just focus on numbers.

Contact Center 129

Contact Center Average Handle Time First call resolution Metrics 129

Fonolo

JULY 13, 2021

However, customer support workers are at a particularly high risk of burnout, and that risk is even higher for call centers. That’s why it’s so important for businesses to practice mindfulness and take steps to support the wellbeing of their agents and other employees. Build strong inter-team relationships.

Agent burnout 81

Agent burnout Call Center Morale Contact Center 81

JustCall

MARCH 28, 2023

Your customer-facing teams are at the heart of your business. Many sales and customer support teams are poorly trained, insufficiently equipped, and incoherent in execution. Here are four steps to help you assess the specific needs of your customer-facing teams: 1. Here are a few ways to cultivate this type of culture: 1.

Morale 52

Morale Sales Feedback Construction 52