ShepHyken

OCTOBER 23, 2023

Each week, I read many customer service and customer experience articles from various resources. Constructing Care: How Your Customers Know They Matter by Chip Bell (Forbes) It sounds like a broken record. My Comment: For years, I’ve said customer satisfaction is a rating and customer loyalty is an emotion.

Customer Service 162

Customer Service Construction Contact Center Scripts 162

CSM Magazine

MARCH 16, 2023

Agents with high EI collaborate effectively, communicate clearly, and provide feedback constructively. Agents with high EI can also improve the customer experience, manage conflicts, regulate their emotions, and collaborate effectively. Which is essential for managing customer emotions.

Contact Center 52

Contact Center Customer emotions voip Construction 52

Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. This helps to ensure customer satisfaction and builds long-term customer loyalty.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

ProProfs Blog

MARCH 18, 2020

When you read these, it doesn’t seem too difficult to estimate customers’ satisfaction level, right? What if they love your products, but they hate your support? What if you need more constructive feedback to make things better for your customers? the improvement of your customer support system, .

Surveys 145

Surveys Metrics Feedback Best practices 145