CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Their next goal was to identify root cause of customer effort and dissatisfaction. treatment 3.

Analytics 52

Analytics Interactive Voice Response Average Handle Time Employee engagement 52

NobelBiz

JUNE 19, 2023

From monitoring agent performance and customer interactions to identifying emerging trends and addressing issues proactively, real-time monitoring is a game-changer. In this blog article, we’ll explore the transformative impact of real-time monitoring in call centers and how it can take customer experiences to new heights.

Call Center 52

Call Center Coaching Contact Center Metrics 52

aircall

MAY 11, 2017

A call transfer is a juncture at which it’s crucial to the customer experience that team members are empowered to collaborate smoothly. If a customer needs to be transferred from one representative to another, that transfer should be seamless in order to not detract from that customer’s experience.

Interactive Voice Response 91

Interactive Voice Response voip Call Logging First call resolution 91

aircall

MAY 11, 2017

A call transfer is a juncture at which it’s crucial to the customer experience that team members are empowered to collaborate smoothly. If a customer needs to be transferred from one representative to another, that transfer should be seamless in order to not detract from that customer’s experience.

Interactive Voice Response 89

Interactive Voice Response voip Call Logging First call resolution 89

aircall

NOVEMBER 4, 2016

What are the benefits of computer telephony integration for a call center? This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. Features which enhance the customer experience. Lowered costs.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

What are the benefits of computer telephony integration for a call center? This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. Features which enhance the customer experience. Lowered costs.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

aircall

NOVEMBER 9, 2016

On premises: The features available are the ones all call centers expect and use daily: transfers, hold, waiting music, conferences, call logging, etc. There is no dearth of functionalities with an on premises call center. This way, your agents’ time is better utilized and first-call resolution increases.

call center software 82

call center software Call Center virtual call center voip 82