TeleDirect
OCTOBER 25, 2023
AI call center technology, however, has made significant inroads into the industry. In the time it takes an agent to find one answer to a technical question, artificial intelligence call center technology has scanned through the manual. This agent might be better suited for product knowledge or customer complaint resolutions.
Calltools
OCTOBER 28, 2020
A dialer isn’t a new piece of technology. This technology dates back to the 1940s.) In this guide, learn the benefits of a dialer CRM and discover why you should incorporate this technology into your call center. Introducing this technology to your call center gives you an edge over the competition. Increased sales.
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JivoChat
JUNE 9, 2021
Automation abounds, and the best strategy likely encompasses a variety of tools and technologies. One technology leading the way online is chatbot marketing. Taking advantage of chatbot technology means your customers can always get answers to their questions. Upsell and cross-sell. Source: Jenny.
Talkdesk
FEBRUARY 13, 2018
Some customers won’t have the same grasp of technology as most. 3: Complaints involving product/service features. When a complaint is handled poorly, customers feel undervalued, are inclined to voice their frustrations on social media and will go elsewhere. 5: An upsell opportunity or retention call. Extra help is needed.
SmartKarrot
APRIL 23, 2020
Advanced analytics to predict customer behavior and target customer segments: Use of technology to make more informed decisions. There are several touch points for this experience ranging from calls for sales, feedback, complaints resolution, visit of a sales representative, technician, etc.
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